Reference

What You Agree To When You Use 69live

These terms set out the rules that apply to your account, your transactions via DANA, OVO, or GoPay, and your access to every part of the platform — from the lobby to withdrawal requests.

Account eligibility appliesDANA, OVO, GoPay coveredJurisdiction-dependent accessAccount security is your responsibilityTerms updated with notice

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CONTACT & HELP

Reach Us About Your Terms Questions

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available around the clock. You can reach us through live chat directly in the platform, via email, or through our WhatsApp line — whichever works for you from your phone in Semarang or anywhere else in Indonesia.

Live Chat Open the chat icon inside your account dashboard. Our Indonesia support team responds quickly and can walk you through any terms-related account question.

Email Support Send your query to our support address listed in the Help section of your account. Include your registered account name for faster handling of terms or wallet disputes.

WhatsApp Message our WhatsApp support line for account access issues or terms clarifications. Available around the clock for Indonesia accounts using DANA, OVO, or GoPay.

How These Terms Apply to Your Account

69live Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction between you and 69live — account creation, wallet top-ups via DANA, OVO, or GoPay, game participation, and withdrawal requests. They apply from the moment you complete registration and remain in effect for as long as your account is active. We may

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update these terms when required by operational or regulatory changes; we will notify you via the contact method on your account before material changes take effect. If you disagree with an update, you may close your account before the effective date. Continued use after that date
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constitutes acceptance. Eligibility to access 69live depends on local law and the eligible regions we serve — it is your responsibility to confirm that using this platform is lawful in your location. Minors are not permitted to hold an account. We reserve the right to suspend
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or close accounts that breach these terms, including accounts found to be using payment methods not registered in the account holder's name. All DANA, OVO, and GoPay transactions are subject to the verification steps shown in your account wallet section.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT PROTECTION

How We Protect Your Account and Data

Your account security and the integrity of your transaction data are handled with care at every step. We apply SSL encryption across all connections, and your DANA, OVO, or GoPay payment details are never stored in plain form on our servers. You can request a review of the data we hold on your account, ask for corrections, or submit a deletion request by contacting support — we will respond within the timeframe set out in our data handling policy.

SSL Encryption Every session on 69live runs over SSL. Your login credentials and wallet transaction data are encrypted in transit, whether you access via mobile browser or the app.

Data Access Requests You have the right to request a copy of the personal data we hold on your account. Submit the request through live chat or email and we will process it promptly.

Cookie Policy We use session and preference cookies to keep your account state across pages. You can manage cookie preferences in your browser settings without affecting core account functions.

Account Retention Account data is retained while your account is active and for a period after closure as required by applicable rules. You may request early deletion where local law allows it.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — covering your rights, account access, payment rules, and how to get in touch if something needs to change.

Access depends on local law and the eligible regions we serve. It is your responsibility to confirm that using the platform is lawful in your location before creating an account.

We notify you via your registered contact method before material changes take effect. If you do not agree, you may close your account before the new terms apply. Continued use means acceptance.

No. All DANA, OVO, and GoPay transactions must come from a payment account registered in your own name. Mismatched payment names may result in account suspension pending verification.

Contact our support team via live chat or email with your registered account name. We will process your data access request and respond within the timeframe in our data handling policy.

We may suspend or close accounts that breach these terms — including fraudulent activity, use of unregistered payment methods, or access from ineligible regions where local law prohibits it.

Data is retained for a period after closure as required by applicable rules. Where local law permits, you may submit an early deletion request through our support channels.

What You Agree To When You Use 69live

Reach Us About Your Terms Questions

How We Protect Your Account and Data

Common Questions About These Terms

01 Can I use 69live if I am in Indonesia?

02 What happens if 69live updates these terms?

03 Can I use someone else's DANA or OVO account to top up?

04 How do I request a copy of my personal data?

05 What grounds can 69live use to close my account?

06 How long is my account data kept after I close my account?

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