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How 69live Handles Your Personal Data

Your account data, payment details, and activity on 69live are handled with care. This policy explains what we collect, why we collect it, and how you can request changes — whether you access us via DANA, OVO, GoPay, or directly through your mobile browser.

Account data protectionDANA, OVO, GoPay privacyYour right to access dataCookie and session controlsContact us to update records

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HUBUNGI TIM KAMI

Reach Us About Your Privacy

Team online

Live Chat

Our support team is available around the clock via live chat on the 69live site. Raise a data access or correction request directly from your account dashboard at any time.

Email Support

Send your privacy request or data deletion query to our support email. We aim to respond within two business days and will confirm receipt of your request immediately.

Account Help Centre

Log into your account and navigate to Account Settings to view, update, or flag your personal data. Payment method records linked to DANA, OVO, or GoPay can be reviewed there.

What Data We Collect and Why

69live Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, contact details, and payment method data — for example, the e-wallet reference linked to your DANA, OVO, or

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GoPay transaction. We do not sell your personal data to third parties. Data is retained for as long as your account remains active and for a period after closure as required by applicable regulations in eligible regions. Where local law applies, your data rights are governed
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by Indonesia's personal data protection framework. We use SSL encryption across all account and payment flows, and session tokens are invalidated when you log out from any device. Players in Semarang and across Indonesia access the same data protections regardless of which payment rail they use.
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Availability of certain features depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PERLINDUNGAN DATA AKUN

How We Protect and Manage Your Data

Data Retention

We keep your account data for as long as your account is open. After closure, records are held only as long as required under applicable Indonesia regulations, then securely deleted.

Cookie Controls

We use session cookies to keep you logged in across your mobile browser and desktop. You can clear cookies at any time; doing so will end your active session and require a fresh login with OTP verification.

Account Security

Every login triggers an OTP sent to your registered number. If you notice unrecognised activity, contact support immediately — we can freeze account access while we investigate.

Data Access Requests

You have the right to request a copy of the personal data we hold on you. Submit your request via live chat or email; we will verify your identity before releasing any records.

Your Privacy Questions Answered

We collect your name, contact details, and the payment reference tied to your chosen method — DANA, OVO, or GoPay. We collect only what is needed to verify your identity and process transactions securely.

Yes. Submit a data access request via live chat or our support email. We verify your identity first, then provide a summary of the personal data linked to your account within a reasonable timeframe.

Contact our support team through live chat or email with a deletion request. We will process it in line with Indonesia's data protection requirements and confirm once your records have been removed.

We do not sell your personal data. We share data only with payment processors like DANA, OVO, and GoPay as needed to complete your transactions, and with service providers bound by confidentiality obligations.

Session cookies keep you logged in as you move between pages on your mobile browser. Clearing your browser cookies ends the session. We do not use cookies to track activity outside the 69live site.

Contact our support team immediately via live chat. We can suspend access to your account, review recent login activity, and guide you through securing your account with a new OTP-verified login.

How 69live Handles Your Personal Data

Reach Us About Your Privacy

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Data

Data Retention

Cookie Controls

Account Security

Data Access Requests

Your Privacy Questions Answered

01 What personal data does 69live collect when I open an account?

02 Can I request a copy of the data 69live holds about me?

03 How do I ask 69live to delete my account data?

04 Does 69live share my data with third parties?

05 How does 69live handle cookies and session data on mobile?

06 What should I do if I think my account data has been accessed without my permission?

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