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Your Rights and Our Legal Commitments

At 69live, our legal terms exist to protect your account, your data, and your access — not to bury you in fine print.

Account Data ProtectionJurisdiction-Dependent AccessDANA, OVO, GoPay Wallet TermsCookie & Privacy PolicyUser Rights & Requests
69live Your Rights and Our Legal Commitments
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

Your account security is enforced through SSL-encrypted connections on every session, whether you log in via mobile browser or the 69live app. OTP verification is required for login from a new device, and wallet-linked actions — such as linking a new DANA or GoPay account — trigger an additional confirmation step before any transaction is processed.

Data Handling We collect only the account data needed to operate your wallet and verify your identity. Your DANA, OVO, or GoPay details are never stored in plain text and are processed through encrypted payment rails.
Cookie Policy We use session cookies to keep you logged in across pages and analytics cookies to improve platform performance. You can manage cookie preferences from your account settings at any time.
Data Retention Transaction records linked to your wallet are retained for the period required under applicable financial regulations. You may request a summary of your stored data by contacting our support team via live chat or email.
Request Account Changes To update personal details, request a data export, or close your account, open a ticket through the in-account Help Centre. Our team processes account change requests and confirms completion via your registered contact.
LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

Live Chat Support Open the chat widget from your account dashboard to reach our support team around the clock. Ideal for urgent account access or wallet verification questions tied to DANA or OVO.
Email for Legal Requests Send formal data requests, account closure notices, or policy dispute queries to our support email. We respond to legal and privacy requests within the timeframe required by applicable standards.
In-Account Help Centre Log into your 69live account and navigate to Help to find policy documents, submit a data access request, or flag a billing discrepancy linked to your GoPay or OVO transaction history.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our legal terms, data practices, and account rights work in practice.

Access depends on local law and eligible regions. We recommend checking whether online gaming platforms are permitted under the regulations that apply to your location before creating an account.

Log into your account, go to the Help Centre, and submit a data access request. Our team will compile your stored account and transaction data and send it to your registered contact within the applicable timeframe.

Yes. Submit an account closure request through live chat or the Help Centre. We will close your account and remove personal data not required for financial compliance retention, then confirm the action by email.

When your account is closed, all linked wallet connections — including DANA, OVO, and GoPay — are deactivated. Any pending balance must be withdrawn before closure; our support team will walk you through the steps.

Disputes related to your account, transactions, or these terms should first be raised with our support team via live chat or email. We aim to resolve account-level disputes directly before any formal escalation is needed.

We notify account holders of material policy changes via the contact details on file. Continued use of your account after the effective date of an update means you accept the revised terms as they apply to your region.